Troubleshooting

Check your Arduino IDE

The versions are listed at Step 2 - Configure the Octopus.

Check for connectivity problems

  • WiFi problems are shown at the Arduino Serial Monitor.

  • Connection from the board to Bosch IoT Hub not open → check settings.h for the right configuration

  • Connection from Hub to Things not open → check Things dashboard > Connections

  • In case the telemetry events arrived at the Things service but could not be applied, navigate to Things dashboard > Connections > your connection > Metrics.
    The errors should be visible there.

Check for authorization problems

Hub to Things: Make sure that the authorization subject of the connection is the same as the one within the policy.

No device visible at the dashboard:

  • The Things dashboard works in the context of a user (service subscription owner), not in the context of the Suite token.
    See Make things accessible for the Things dashboard for details on how to expand the policy to let the user read the device property values.
    The Things dashboard regards the Bosch ID as currently authenticated. Make sure that your Bosch ID is empowered via the thing policy respectively.

Check the Octopus

In case your Octopus has turned the red light on, check the Arduino Serial Monitor - at the upper right corner - to see details.

Case 1

Wrong device credentials.

  • Check the device password via the Hub HTTP API

  • Solution: Adjust the credentials at octopus-hub\settings.h

  • Upload this configuration again to the board

Case 2

In case the device is not allowed to publish to Things:

  • Check the policy your.namespace:octopus-name via the Things HTTP API

  • By default the Hub connection which is created automatically only knows the subject integration:my-Solution-ID:hub

  • In case you need to empower another subject, you need to add it in the connection and in the policy.

Network error on Demo UI

In case of a network error message please re-check the policy and the connection.

images/confluence/download/attachments/894255437/octo-command-error.png